■To Hotel Guests

This hotel is located at a high altitude of 2,450m, where the atmospheric pressure is only ¾ of the atmospheric pressure at sea level, which may cause altitude sickness. The symptoms of altitude sickness, which are headaches, vertigo, and nausea, are somewhat similar to the initial symptoms of COVID-19. We kindly ask those who are not feeling well or have underlying illnesses such as heart disease or respiratory disease to refrain from visiting our facility. As it will put your respiratory functions under a lot of stress, the risk of aggravating your condition is high. Furthermore, we do not have any doctors or ambulance on standby, so please be aware that it will be difficult to provide any emergency medical care or ambulance services.

・Guests staying at Hotel Tateyama will be required during check-in to allow temperature scans by a non-contact thermometer, and answer questions about their health condition and their route to the hotel. Anyone discovered with a fever of more than 37.5℃ or feeling unwell may be denied accommodation.
・Please wear a mask when visiting our facilities. Please also wear a mask at all times when participating in activities.
・In order to avoid the 3Cs, you will be required to reserve a time slot for dinner and breakfast. Additionally, the usage timing of the large communal bath, and the participation time in the slide screening and stargazing sessions will be reservation-based on days which are expected to be busy.
・Please cooperate with the social distancing measures during activities.
・Please use the hand sanitizers set up around the facility. The use of hand dryers in the toilets is banned at the moment.

■Staff Hygiene Management

・Our staff will take a temperature scan, go through a health checklist, and wash or sanitize their hands with sanitizers before starting work. Additionally, they will be required to wash their hands or sanitize their hands with sanitizers regularly.
・Our staff will wear masks when providing services to guests. Additionally, they may also wear face shields or rubber gloves when necessary.

■Avoiding the 3Cs & Hygienic Countermeasures

Front Desk

・In order to prevent infection by splashing of droplets, we have set up acrylic partition at the Front Desk
・When it is crowded during check-in or check-out, we will give you a number ticket and call you when your turn comes so that guests do not have to queue in front of the Front Desk.
・When accepting cash during payment, a cash tray will be used instead of direct hand contact. The staff will sanitize their hands frequently.
・Room keys and pens will be sanitized frequently.
・Before check-in and after check-out, please keep your luggage in coin lockers (free of charge).
・In order to avoid Closed spaces, we will open the surrounding windows regularly and ventilate the room.

Guest Rooms

・In addition to the usual room cleaning service, we will also wipe and disinfect spots and equipment which are likely to come into contact with guests such as doorknobs, switches, and remote controls.
・We will replace slippers with ones which are sanitized. We have also taken steps to prevent mixing up of slippers in the communal bath. Please bring your own slippers or indoor shoes if you are worried.

Communal Bath

・In order to prevent COVID-19 infections, we ask for your cooperation to use the bathroom in your room if it comes with one and avoid using the communal bath as much as possible.
・In order to avoid the 3Cs in the communal bath, we shall disperse the crowds on days which are expected to be busy by implementing usage time reservations.
・We will thoroughly wipe and sanitize bathing equipment regularly.

Activities & Events

In order to prevent the spread of COVID-19, we have cancelled some events. Please find details here

For the activities which are planned to be carried out, we will take the following steps to avoid the 3Cs, which are Closed spaces, Crowded places, and Close-contact settings, to keep you safe.

・When participating, wearing masks to prevent infection is compulsory. Our staff will wear masks too.
・When participating, please maintain sufficient distance with other participants.
・For the slide screening and stargazing sessions, on days expected to be busy, we will conduct it in multiple timeslots to disperse the crowd and avoid the 3Cs. In those instances, please remember to adjust your reservation timing for your dinner accordingly.

Welcome Coffee Service/ Cafe Rindo
・We will start offering Welcome Coffee Service (For Hotel Guests Only/Self Service) Time: 9:00–18:00
・It will be provided with take-out cups.
・We will wipe down and sanitize the switch on the coffee machine frequently.

Japanese Restaurant Tateyama & Restaurant Tateyama

・Please sanitize your hands with the hand sanitizer placed at the entrance.
・Please wear a mask while in the restaurant, except when you are eating.
・We have changed the layout in order to maintain sufficient distance between the tables. Additionally, to avoid Closed spaces, we will regularly open up the surrounding windows and ventilate the room.
・We will intensify the cleaning and sanitizing of tables, chairs, and other furniture which come into contact with hands.
・Every time after customers finish their meal and leave, we will disinfect the table with alcohol.
・At the cash register, in order to prevent infection by droplet splash, we have set up a vinyl sheet. Additionally, we will mark out spots for customers to maintain their distance while lining up, so we kindly ask for your cooperation.
・Please use contactless payment such as payment by smartphone or electronic money. In case you use cash, a cash tray will be used to prevent direct contact. Our staff will sanitize their hands frequently.

Buffet Breakfast/Japanese Restaurant Tateyama
・Our staff with full hygiene countermeasures such as wearing masks and hand gloves will serve you food on small plates, like in a cafeteria.
・The switches on the Free Drinks corner will be wiped down and sanitized frequently.

Souvenir Stores
・At the cash register, in order to prevent infection by droplet splash, we have set up a vinyl sheet. Additionally, we will mark out spots for customers to maintain their distance while lining up, so we kindly ask for your cooperation.
・Please use contactless payment such as payment by smartphone or electronic money. In case you use cash, a cash tray will be used to prevent direct contact. Our staff will sanitize their hands frequently.
・In order to avoid Closed spaces, we will open the surrounding windows regularly and ventilate the room.
・Food samples will be provided in individual wrappers.
・We will disinfect shopping baskets frequently.

Public Spaces
・In addition to the usual cleaning of the hotel, we will carry out appropriate amounts of cleaning and sanitizing of surfaces which customers are likely to touch, such as doorknobs, doors, staircase handrails, buttons inside elevators, and washroom doors.
・ In order to avoid Closed spaces, we will open the surrounding windows regularly and ventilate the room.

Note: The specific countermeasures listed above may be subject to change at any time according to the situation.